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Refund rejected
I bought a product and it arrived very late. It was for a client. I had to return it because a lot of time had passed and the customer decided not to repair the phone. I returned the product after 28 days of purchase, but the seller’s terms say 30 days for returns from the date received. I returned it on time! My dispute was rejected! I’ve been left without the product and without my money!!!! A disaster!
1 comment
alvaro@ebay
Hello,
We’re sorry to read what happened.
The eBay Money Back Guarantee, will cover you if your item arrives defective or damaged, or is different from what was stated in the listing; if that is the case, you can open a return request, based on our eBay Money Back Guarantee If your item is not as described, make sure the return reason is "item different from listing description" If the seller does not issue the refund within two business days after receiving the item, you can ask us for help to step in on the case once the two business days have passed.
Simply make sure that no more than 30 days have passed since you received the item, as that is the period covered by our eBay Money Back Guarantee; if it is outside this period, it is likely that you will not be able to open the case and in that case we would recommend contacting the seller to sort it out with them directly.
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