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Refund without return
The item wasn't working. I requested a return and the seller tells me that I don't need to send it to them, that they'll refund what I paid, but the system doesn't allow them to and that I should cancel it. We don't know how to do it so they can refund what I paid
1 comment
cinthia@ebay
Hello @davipeaorteg-0,
Thank you for your message. We do not recommend closing a case if you have not received a resolution you are 100% satisfied with, so we ask that you do not close the case.
The seller will be able to issue the refund even while the case is open, so it is not necessary to close it, and you can tell the seller this.
If you do not receive a response after a few days, you can request eBay's help if you enter the case from your account and click the option "Ask eBay for Help". You will need to ask us for help before 30 days have passed after the case was opened or we won't be able to help you after that time, so it is important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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