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It says sent, but it isn't
Hi folks, an item I bought two weeks ago shows as shipped from the third day after the purchase, but after speaking with the seller because the carrier information wasn't showing up for me, they confirmed that it hadn't actually been shipped yet. This, plus the fact that it said the item was in stock and it seems like it wasn't.
Can anyone recommend what I should do? Because it won't even let me request a refund since it shows as shipped…
1 comment
cinthia@ebay
Hi @carpozo6,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, since this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’m telling you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You will be able to open the case here, this will alert the seller so they can begin the refund process and communication between the seller and you.
In case the tracking number shows that there has been a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if not, the carrier will need to open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It is rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Ask eBay for help".
I hope this information is helpful.
Best regards
Cinthia
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