Thank you for your message. We’re sorry that you don’t have tracking information at the moment. To obtain your shipment’s tracking number, we recommend getting in direct contact with your seller. They will be able to provide you with the necessary details.
If for any reason, the seller does not reply or the item does not arrive, on eBay we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this happens on some occasions. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below I’m telling you how to open the request yourself so that you can begin the process of asking for a refund and backing our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Ask eBay for Help" option.
I hope this information is helpful. Thank you for your attention and for being part of our community.
This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @cald_4567,
Thank you for your message. We’re sorry that you don’t have tracking information at the moment. To obtain your shipment’s tracking number, we recommend getting in direct contact with your seller. They will be able to provide you with the necessary details.
If for any reason, the seller does not reply or the item does not arrive, on eBay we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this happens on some occasions. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below I’m telling you how to open the request yourself so that you can begin the process of asking for a refund and backing our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Ask eBay for Help" option.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.