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Missing data tracking
Hi, this is happening to me with eBay orders. I recently placed an order shipped from the USA to Spain, but tracking only shows up to the point when it arrives at the port of embarkation. It's been more than 11 days without any tracking updates, and I don't know what to do or who to contact
1 comment
cinthia@ebay
Hello @xmaxflex
Thank you for your message. I understand that the tracking number has not been updated and the days have passed; if the estimated delivery date has already passed, then we protect you. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, since this happens on some occasions. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to start the refund process and the communication between the seller and you.
It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help".
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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