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Hi.

I bought an item and I don't have tracking information; apparently it says an approximate delivery date, but the seller isn't replying to me.

What can I do?

nonemin

83 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

cinthia@ebay

2 years ago

View listings

Hello @nonemin,

Thanks for your message. I’m sorry to hear that the seller has not responded to your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you for up to 30 days after the estimated date.

Below, I’m indicating how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.

It’s unusual for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Request eBay Help".

Best regards

Cinthia

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