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Order follow-up
I bought a product as a guest and I can't see the order tracking
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I bought a product as a guest and I can't see the order tracking
alvaro@ebay
Hello,
Thank you for your message.
If you bought an item as a guest and still haven't received it, you'll have buyer protection thanks to our eBay Money Back Guarantee.
To locate a purchase made with a guest account, you'll simply need to click on the purchase confirmation email you received in your email inbox. When doing so, make sure you are not logged into an account you may have registered with that same email, if that's the case. Be sure to read this page with information on how to open a claim, and if you have any difficulties, you can contact our support service so they can provide help to open a claim. Once it's been opened, if after 3 business days the seller does not offer you any kind of replacement or refund or an option that satisfies you, you can ask us for help so we can try to find a solution for you.
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This space is for "User to User" comments and help, in this channel, we won't be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self Service links or, at the bottom of each page, you can see the link to contact our customer service channels.