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Sell of Car seat - not available anymore
Hello,
it is about the order 26-11332-58514.
I want to cancel the purchase, because the item is not available for sell anymore.
How can I do that?
It wants me a credit card number to enter, even though I did not receive money up to now, so I am worried, that the money will be booked from my card, even though at my card did nothing arrive.
And how can I inform the buyer?
Please help, thanks & best regards
Ulrike
Hello,
it's about order 26-11332-58514.
I want to cancel the purchase because the item is no longer available for sale.
How can I do that?
It asks me to enter a credit card number, even though I have not received the money yet, so I'm worried that the money will be charged to my card, even though nothing has been received on my card.
And how can I inform the buyer?
Please help, thanks & best regards
Ulrike
Translation done with the free version of the DeepL.com translator
cinthia@ebay
Hello @ulli.scholz,
Thank you for your message. Sellers are required to complete the sale when a buyer purchases an item. However, we understand that there may be circumstances in which it is necessary to cancel transactions.
You can cancel an order here. Once you cancel it, we will notify the buyer and, if they have already made the payment, they will receive a refund.
Best regards
Cinthia
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ulli.scholz
OP2 years agoHello,
the problem is that the cancellation doesn't work. See attached image.
I have sent a message to the buyer so they are informed and I have also asked them to contact you. They told me that I would have to wait until April 11 to be able to cancel.
Unfortunately, I don't know what else to do but wait, so I hope for a solution from Ebay.
Thank you and regards