If you buy, the seller makes a mistake and you follow eBay's steps, you end up without any money and without the product | Help Among Users

fjavierrm · 2024-08-29T11:06:49.385000Z

Yeah, that’s how it is. If you buy something, the vendor messes up and sends you something else, for example a stone, you file a claim following the steps eBay asks you to take, starting by contacting the seller first to sort out the problem, and the seller simply tells you not to worry that they’ll send you the correct product, then you’re screwed, since it depends on whether the seller actually sends the correct product again or just does nothing and forgets about it.The eBay app doesn’t handle these cases well, by the way, quite common ones, and it mixes up the dates of the first delivery with the new delivery promised by the seller.So, after paying, not receiving the correct product, trusting the seller and eBay, and letting several weeks go by for the new shipment. Basically you can end up with no money and no product, and on top of that, if you get someone who’s pretty useless in eBay support, you end up pissed off too.It’s sad to see how a platform that was a leader years ago is now a second- or third-rate platform, and on top of that it’s making efforts to lose the best customers it still has..

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If you buy, the seller makes a mistake and you follow eBay's steps, you end up without any money and without the product | Help Among Users | eBay Spain