If the seller accepts returns but doesn’t provide a label, it’s IMPOSSIBLE to open a dispute. | Help Among Users

humilleitor · 2024-07-02T13:30:03.637000Z

The title sums it all up. Here’s a loophole through which all dishonest sellers can slip. And Ebay knows it:It turns out that if the buyer wants to return a product that does not match the description, and the seller accepts the return but does not provide a label, it is no longer possible to open a dispute on Ebay. Once the seller has "accepted" the return, the platform no longer shows any option to open a dispute. Only links to "help" or to "contact" Ebay, which keep redirecting again and again to the purchase history. It’s a loop you can’t get out of. IMPOSSIBLE to contact Ebay through the website. Needless to say, they don’t offer any support on Facebook either. They only have a robot that replies with a link to "help," which doesn’t help at all.This is a joke, because Ebay is aware of this problem (there are quite a few complaints online about this issue). One more reason not to buy through Ebay again. Ali Express has much better buyer support and, above all, is much more honest.This

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If the seller accepts returns but doesn’t provide a label, it’s IMPOSSIBLE to open a dispute. | Help Among Users | eBay Spain