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Request a refund again
I placed an order for a product I never received, so I asked for a refund. When I made the request, the seller contacted me asking me to withdraw the request and promised that I would receive the item. This never happened. It has been a month and a half since then, and the seller has not resolved anything for me, and Ebay will not let me request the refund because now everything appears as a closed case. It was $313 for that purchase. I need Ebay to contact me to resolve that issue. I am not going to lose that money
1 comment
cinthia@ebay
Hello @usmari_7xrvl,
Thanks for your message. I understand that you closed the case voluntarily and unfortunately, once a case has been closed, we cannot reopen it and the protection that eBay offers you has been lost.
In the future, never close a case unless you have received a refund, a replacement, or the item. You may be able to explore other dispute options outside of eBay.
Best regards
Cinthia
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