Refund request canceled

Question

A customer bought an item and when it arrived decided they didn't want it, so I generated a return label; as the days went by the customer changed their mind, so I don't know how to cancel that return (or how the customer has to do it) since the funds are on hold. What needs to be done? Thanks.

cinthia@ebay · Accepted Answer

Hello @capellacorp,    Thank you for your message. If your buyer has changed their mind and wants to close the return request, they should cancel the request here.    You can send them that link and they can complete the process in a couple of minutes so the case is closed and your funds are released.    Best regards     Cinthia  ------------------------------------------------------------------------------------------------------------...