Check the contact information and payment details. Check the contact information, shipping addresses, and payment information. If the unauthorized person who took over your account has made any changes, reverse them.
Check the bids and active listings inMy eBayto make sure they are yours. Contact usif you need help removing unauthorized bids or listings.
If there has been no fraudulent activity on the account, you do not need to contact us.
If you can't sign in to your account
If you can't sign in to your account,contact usimmediately.
This space is for "User to User" comments and help. In this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @verogallard-0,
Thank you for your message. If your account has been compromised or someone has taken it over, the first thing you need to do is try to sign in to it.
If you can sign in to the account
If you can still sign in, follow these steps:
If there has been no fraudulent activity on the account, you do not need to contact us.
If you can't sign in to your account
If you can't sign in to your account, contact us immediately.
I hope this information helps.
Best regards
Cinthia
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This space is for "User to User" comments and help. In this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.