I have a problem with 2 packages that were returned to the warehouse.
I have a problem with 2 packages that were returned to the warehouse, delivered in GLENDALE HEIGHTS, IL US, how do I recover them or how can I request a refund, <br/>since I have tried to do this with eBay in Mexico, and the only thing they do is send me to the last-mile provider's address, <br/>or I file a claim and they just close the case, because supposedly they are already delivered, and I can no longer see the package tracking.
Thanks for your message. I’d like to explain that your packages are not lost; the Glendale Heights address in Illinois is our distribution center. The way it works is that the seller sends your items to our distribution center and then we will send you a second tracking number with the information from the distribution center to your address, so there is no need for you to do anything at this time.
Each transaction has an estimated delivery date. If this date has already passed, please let us know by opening a case in our resolution center and we will continue to help you; otherwise, you will receive a second tracking number in the next few days.
This space is for “User to User” comments and help. In this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.
Anonymous User
OP2 years ago
"Each transaction has an estimated delivery date; if this date has already passed, let us know by opening a case in our resolution center", I already did that part, within the eBay chat in Mexico, both cases were marked as concluded and the people who assist me in the chat only give me the address of the last-mile carrier to resolve it, when I contact them they respond that the package has already been returned, that it no longer depends on them, one of the packages is no longer traceable in the app.
also, I contact the sellers and they only say not to stop being in contact with eBay staff, so what should I do or how can I recover my packages.
Thank you for your message. We do not have a single phone number for eBay Mexico or an email address.
It will depend on the topic of your inquiry in order to get the email, chat, or phone number for the right team where you can speak and receive help from one of our specialists.
The way it works is, you will need to go to our Help Pages and then select the topic of your inquiry, at the end of each page you will find a section that says Contact us, if you click on this section, you will find the option to call us, chat with us, send us an email, etc.
Another quick and free option you have to get in touch with us is by using our Social Media channels in Spain:
This space is for "User-to-User" comments and help; in this channel, we will not be able to provide complete Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
Anonymous User
OP2 years ago
thanks for responding, but I've already tried everything, now only these options are showing me
is there any way to request the shipment again with a change of address so I can receive them, or should I just consider them lost packages.
Thanks for your message, you’ll need to click on view case details and then after 3 days you’ll be able to request eBay help if you go into the case from your account and click the option "Request eBay Help".
This space is for "User-to-User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
Anonymous User
OP2 years ago
good day.
hello cinthia, I have already done this operation, the only thing that appears when I ask for help about the product is in both cases, there was even an appeal and there is no kind of solution, they simply marked the case as closed, that the appeal does not proceed, the sellers simply say to stay in contact with ebay, honestly I no longer know what to do, there is no channel to be able to solve this problem or any other option? because if I click return product, what do I return??, if I do not have the items in my possession.
This space is for “User-to-User” comments and help; in this channel, we won’t be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @seccam76,
Thanks for your message. I’d like to explain that your packages are not lost; the Glendale Heights address in Illinois is our distribution center. The way it works is that the seller sends your items to our distribution center and then we will send you a second tracking number with the information from the distribution center to your address, so there is no need for you to do anything at this time.
Each transaction has an estimated delivery date. If this date has already passed, please let us know by opening a case in our resolution center and we will continue to help you; otherwise, you will receive a second tracking number in the next few days.
I hope this information is helpful.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for “User to User” comments and help. In this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.
Anonymous User
OP2 years ago"Each transaction has an estimated delivery date; if this date has already passed, let us know by opening a case in our resolution center", I already did that part, within the eBay chat in Mexico, both cases were marked as concluded and the people who assist me in the chat only give me the address of the last-mile carrier to resolve it, when I contact them they respond that the package has already been returned, that it no longer depends on them, one of the packages is no longer traceable in the app.
also, I contact the sellers and they only say not to stop being in contact with eBay staff, so what should I do or how can I recover my packages.
cinthia@ebay
Hello @seccam76
Thank you for your message. We do not have a single phone number for eBay Mexico or an email address.
It will depend on the topic of your inquiry in order to get the email, chat, or phone number for the right team where you can speak and receive help from one of our specialists.
The way it works is, you will need to go to our Help Pages and then select the topic of your inquiry, at the end of each page you will find a section that says Contact us, if you click on this section, you will find the option to call us, chat with us, send us an email, etc.
Another quick and free option you have to get in touch with us is by using our Social Media channels in Spain:
eBay Facebook Spain
eBay Twitter Spain
We will be happy to help you and I’ll be keeping an eye out for your message.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User-to-User" comments and help; in this channel, we will not be able to provide complete Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
Anonymous User
OP2 years agothanks for responding, but I've already tried everything, now only these options are showing me
is there any way to request the shipment again with a change of address so I can receive them, or should I just consider them lost packages.
cinthia@ebay
Hello
Thanks for your message, you’ll need to click on view case details and then after 3 days you’ll be able to request eBay help if you go into the case from your account and click the option "Request eBay Help".
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User-to-User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
Anonymous User
OP2 years agogood day.
hello cinthia, I have already done this operation, the only thing that appears when I ask for help about the product is in both cases, there was even an appeal and there is no kind of solution, they simply marked the case as closed, that the appeal does not proceed, the sellers simply say to stay in contact with ebay, honestly I no longer know what to do, there is no channel to be able to solve this problem or any other option? because if I click return product, what do I return??, if I do not have the items in my possession.
cinthia@ebay
Hello,
contact us on our social media channels and we’ll be happy to help you review the case and see the options available to you.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for “User-to-User” comments and help; in this channel, we won’t be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.