Response time | Help Among Users

marjeanneret17 · 2025-03-16T20:20:31.631000Z

Does anyone know how long Ebay takes to respond? A year ago I made a purchase of a Fallout figurine; they took months to send me a product and I rated them negatively because they told me they didn’t have the product. Then they told me to change the rating since they were going to refund the money and send it to me for free. Since I didn’t believe them, they canceled the purchase and refunded my money (when they canceled the purchase, which they said was at my request, what actually happened was that they avoided the negative rating). Later they sent me an envelope for which I paid customs duty, and inside it was supposed to have a note mocking me. When I complained by email they didn’t reply, and when I posted the seller’s details from China with photos of the envelope and the note they sent me, they edited my message. Then they warned me they would close my account. Given this, I sent emails to different E-Bay addresses with photos of everything and I’m still waiting... I made the purchase exactly a year ago. Has anyone had a similar experience in terms of waiting times? Do you think they’ll give me a response about the mockery and the import duties they made me pay? Thanks!

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Response time | Help Among Users | eBay Spain