Customs clearance

Question

I bought two makeup items in Korea for 70 euros, VAT included and free shipping. Customs gets in touch to process the shipment via Correos, asking for the invoice and ID. And asking me to pay 67 euros for customs procedures.  Where does Ebay explain that this has to be paid? I feel ripped off.

alvaro@ebay · Accepted Answer

Hello,   Thank you for your message. Any possible import costs are the responsibility of each buyer, and we would not have direct control, as this can vary depending on each country's Customs office.   What we suggest for the future as a buyer, if you are interested in an item shipped from the United Kingdom or a country outside the European Union, is that you carefully read this guide where you will find useful information about international purchases.    Likewise, we...