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Unable to refund a buyer
Hi all,
I go to refund a buyer, and it asks for verification of the bank card associated to my account. Everytime I verify this in my banking app, it logs me out of ebay, then says there is an error with the refund.
Unsure what I'm doing wrong.
Thanks
2 comments
cinthia@ebay
Hello @jamesn34_10,
Thank you for your message. We suggest that you try completing these steps using a laptop or desktop and not use the app.
Clear your browser's cookies and cache and then try verifying the account once again. Once the account is verified, proceed to try the refund.
If you get an error, contact my colleagues on the Payments team and they will be happy to help you review your bank card and complete the refund.
I hope this information is useful.
Best regards
Cinthia
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jamesn34_10
OP2 years agoWhat is the contact for the payments team?
I have tried on desktop and it just keeps erroring. I need to refund the customer ASAP.