Seller doesn't answer the message | Help Among Users

gargra_es · 2024-01-17T12:33:38.850000Z

Good morning. A few months ago I placed the order online from a company in Lithuania on September 13. The item, first they sent it incorrectly, so Customs rejected it and later after getting in touch with them, we reached an agreement for them to send it again. The order arrived on January 5, and I installed it on January 13, and to my surprise it is defective. I have sent the seller a message indicating the fault and they have not responded. The problem arises because it is not possible to request a refund or use Paypal protection, it must be because of the time that has passed from the purchase until it arrived. I also can’t find options on the order screen and more actions to be able to file the claim. How can I ask Ebay to act?

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Seller doesn't answer the message | Help Among Users | eBay Spain