Seller violating eBay policies | Help Among Users

peleida · 2024-06-12T06:13:38.542000Z

Hello, I’m hoping someone can help me. I bought a product advertised as being the original brand and they are sending me a fake copy. The seller, regarding the return, says they do not provide a return label and keeps insisting that I change the reason for the return. On eBay’s returns page it clearly states "the seller is responsible for the return shipping costs, so you can ask them for a return label"In addition to the above, the email I received specifies one return address, and the eBay message shows a different address.Based on the above, to sum up:- They are selling fake products as if they were original- They are trying to get me to change my return reason and rating- They do not want to provide a return label- Different return addresses are listedClearly this seller is violating several eBay policiesI’m trying to request help from eBay, but in the order details I can’t find any way to contact eBay to explain the case, nor any way to ask for help Let’s see if you can give me some guidance on what to doThanks.

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