Silent seller, doesn't reply to messages and blocks me. | Help Among Users

luedgagu · 2025-10-06T10:16:33.941000Z

Hello eBay,Hello other users, good afternoon.I have had very bad luck with the seller "elektroreisobernburg". Basically, I bought a Braun item from their store, but after making the corresponding payment, I realized that I had selected a shipping address that is no longer valid for me. I immediately contacted the seller "elektroreisobernburg" to cancel that order and place another one with the correct shipping address. Without any direct response from the seller, eBay went ahead and canceled that purchase and issued a refund, which I have indeed already received in my bank account. However, this seller did not contact me at any time, not a single word. Even so, in my second-to-last message I proposed that I would buy 3 other items from their store to be sent to my new address. Nothing, the seller did not respond to any of my messages! Rather, I suspect that they have blocked my possible future purchases from their store... That is why, on 30sep2025, I sent my last message to that seller. I include the full text of the message below:****START OF TEXT****Good morning, elektroreisobernburg!I have been in contact with you since September 17, 2025, after buying an item from your eBay store. I got the shipping address wrong and had to cancel the order and place a new one with the correct address. You can see my attempts to contact you in your eBay message history. I would like to buy more items from your store, but it seems I have been blocked so that I cannot make any new purchases. I have not received a single message from you. If I do not hear from you in the next 24 hours, I will stop making these purchases, I will look for another seller and I will report the incident to eBay Customer Service. Sincerely,Eduardo (luedgagu)****END OF TEXT****The seller "elektroreisobernburg" has also not responded to that message, as of today 06/10/2025.As an eBay buyer since 2001, I have never had such bad luck and such poor communication with a seller. Fortunately, I was able to receive the refund.I am reporting this purchase incident that never went through to eBay Customer Service and to the forum users.I will proceed to buy the pending items from other sellers, with whom I hope to have much better communication.Thank you for your attention!Regards,Eduardo García (luedgagu)

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Silent seller, doesn't reply to messages and blocks me. | Help Among Users | eBay Spain