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Seller does not accept cancellation of the order 1 hour and 20 minutes after it was placed
Hi! The thing is that, naively, I bought some flea collars, trusting the seller’s ratings and thinking they were from Germany.
Later, I see that although the listing is in German, the seller is of Chinese origin, and the product could be
toxic for animals and people, as it does not comply with EU regulations.
Unfortunately, I made the payment and 1 hour and 20 minutes later I requested cancellation; the seller waited until the last business day for cancellation to reject it and ship the order.
What alternatives do I have available? Refuse the order when it is delivered, or do I have to accept it and report it for false product claims (it is impossible for the product to match the photos), or do I have to send it back so they can issue the refund (another option is to file a claim through Visa). In the case of a return, who confirms that they actually receive it and guarantees the refund.
Contacting Ebay is practically impossible to open a dispute or similar until the process has been completed.
Thanks and regards,
cinthia@ebay
Hello
Hello,
Thanks for your message. If the seller did not accept the return, you can return the item once it arrives at your address. To open a return case.
Once the seller accepts the return, you can send the item back to the address the seller provides. When you have the tracking number, we’ll ask you to link it to the transaction and as soon as it’s updated and shows that the item has already been received at the seller’s address, you’ll receive your refund within the next 2 days.
If you don’t receive the refund within this time, please let us know by requesting eBay’s help if you go into the case from your account and click the option "Get eBay Help", since eBay protects you if the seller does not send you the refund and the tracking number shows successful delivery at the address the seller provided.
I hope this information is helpful.
Best regards
Cinthia
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lijunfan2
OP2 years agoThank you very much Cinthia !! I’ll proceed that way once I’ve arrived home.
Regards
cinthia@ebay
Happy to help you.
Regards
Cinthia
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This space is for comments and help from "User to User". In this channel, we won't be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
lijunfan2
OP2 years agoMany thanks, Cinthia! Finally, after sending a message to the seller saying that I no longer wanted the items, they went ahead and issued the refund. The truth is that although they didn’t cancel it initially, later on they were understanding and attentive and refunded it.