Seller does not cover shipping costs | Help Among Users

wayabito · 2024-01-16T08:54:05.065000Z

After speaking beforehand about the compatibility of their car stereo with my vehicle and after sending them several photos of the original factory-fitted stereo, they tell me it is fully compatible. The car stereo they sell me is a model made exclusively for my car model. I told them about the particular features of my car and even so they claimed it was compatible. After receiving the order and installing it, I see that it doesn't work. From there, they tell me that the 12v (acc) of my vehicle have to be taken from somewhere else (cigarette lighter, etc...) After getting it to work, I notice that the speakers can't be heard and the steering wheel controls don't work either. I send them a message and they don't offer me a solution, even though I had warned them at the beginning about the particular characteristics of my vehicle. The result is that the car stereo they sell me is not compatible with my car model and that in the return they do not cover the shipping costs, they only refund me half of what it cost me, £70. If the problem has not been caused by a change of mind on my part, but by a malfunction or design issue of the item in question, why don't they cover the shipping costs for the return? Do I have to bear their mistake or the fact that their product is not compatible with my model and they can deceive or scam more people in my situation?

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