Locked
Discussion interactions are currently paused.
Seller doesn't reply to messages
Good morning, on 22-04-24 I bought an item from a seller in China, with only one sale in their history. The thing is that the listing said they would ship it within two business days at most, and as of 29-04-24 it still doesn’t show as shipped. I’ve already sent them two messages asking for shipping details and they haven’t replied, so I’m starting to feel like I’ve fallen for a scam. Let’s see what advice you can give me, thanks.
3 comments
cinthia@ebay
Hello @donpelayo47,
Thanks for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this does happen sometimes. If you do not hear back from the seller, it’s important that you check the estimated delivery date in your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within those 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your request for help, but if you do not get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for help".
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User-to-User" comments and help; in this channel, we won’t be able to provide full Customer Service help. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.
donpelayo47
OP2 years agoThank you very much for the information, Cinthia. As of May 7, I still haven't received a response from the seller, after several messages I've sent him in various languages, and I still don't even know whether he has sent the item, so I'll wait until the 13th, which was the estimated delivery date, and if it hasn't arrived by then, I will open a claim as you indicate. I am very grateful to you.
cinthia@ebay
Hello @donpelayo47,
Sorry to hear that the seller still hasn’t sent a response, but I’m glad you know the steps to follow to back up our protection and that you know it is 100% protected by us.
Regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for “User to User” comments and help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.