Seller doesn't ship, purchase made 28 days ago, won't accept cancellation | Help Among Users

palmoutaboada · 2025-09-17T13:18:45.028000Z

Good afternoon,I bought a product 28 days ago. Since the seller was not fulfilling their obligations, I contacted them and they told me that they are on vacation and that they have 30 days to ship. There is no indication that they were on vacation in their profile or in the listings. I requested cancellation and they told me no.Do sellers have a deadline to ship purchases? Why can’t buyers cancel an order directly if the seller doesn’t ship it?Thank you.

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Seller doesn't ship, purchase made 28 days ago, won't accept cancellation | Help Among Users | eBay Spain