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Account verification
Hello, I managed to sell a product that was delivered correctly and now eBay is telling me that my ID doesn’t match the name on the account (because I must have registered with a different shortened name), and they won’t release the funds. I’ve spoken with 4 customer service reps and, despite agreeing that I’m right, nobody is able to unblock the issue for me. They just keep replying to me in English over and over, saying that the details don’t match. What can I do?
1 comment
cinthia@ebay
Hi @namar3196,
Thanks for your message, I’m sorry to hear that you’re having trouble registering with your INE. I’d like you to try replacing the number 0 with the first letter of the NIE by following these steps:
- Choose Spain as your nationality
- Enter your date of birth
- Enter the NIE with a zero at the beginning instead of the letter, and the normal letter at the end. Example: Y1234567N and our system will accept it by entering "01234567N"
I hope this information is helpful and I’ll be happy to help you if this doesn’t solve your issue.
Best regards
Cinthia
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