Verify account

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I can’t verify the account and I think it’s because I had another one before and I don’t remember the mobile number registered on it or have access to it, nor to the bank account that was linked to it. What can I do?

gonzlez_2809

1 View listings

Posted 9 months ago·Last reply 9 months ago

1 comment

cinthia@ebay

9 months ago

View listings

Hello @gonzlez_2809

Thanks for contacting us. I'm sorry to read that you're having difficulties signing in to your eBay account and that this has happened. I'll be happy to help you; however, I won't be able to access your account or modify personal information from this chat channel without first verifying your identity. This won't be possible, since from here, this isn't possible.

Rest assured that I can guide you to the appropriate service so they can help you, and I'll be here in case you run into an error while following these steps.

To contact our Account experts, follow these steps:

Go here
Go to the bottom of our page in the Need more help? section
Then click Contact eBay.
A new page will open and you'll be able to click on the sign-in page. Under the message: "Am I new to eBay or do I need help identifying myself?"
Click => Continue
Enter your contact details.
Send us an email and we'll get back to you within 24 hours to resolve this as soon as possible.

Let me know if for any reason you can't follow these steps and I'll be happy to keep helping you.

I hope this information is useful.

Kind regards

Cinthia

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