Purchase with surprise charge | Buy on eBay

lagartija91 · 2024-06-06T19:14:40.062000Z

Hello. I made a purchase on eBay from a supposedly UK seller. The product came from China. I received a registered letter from customs telling me to send an invoice, ID, proof of payment, etc… I complete the process through customs and everything is fine up to that point. Then I receive a quote for document processing of €30. The issue is that I either pay that money, which I do not agree with at all because at no point was it mentioned that there would be a fee for the process. After talking with customs, the seller, and the post office, it turns out that either I pay that quote or I do not receive my product. And if not, they send it back to its origin and do not refund my money. Has this happened to anyone?. The worst part is that I feel scammed and nobody is offering a solution.

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Purchase with surprise charge | Buy on eBay | eBay Spain