Careful!!!! | Buy on eBay

eduardisl-0 · 2026-07-03T19:26:09.888922Z

Good afternoon, I am very outraged with eBay for not controlling its sellers and I will explain my case; I was looking for a specific phone model. I found it and before buying I asked them if they shipped to my postal code and address, their response: customs inspection, unusual weather or other unknown reasons may affect the shipping speed of the product... and since I wasn't in a hurry to receive the phone I ordered it and paid for it, as I did not receive any negative response from them about shipping. A few days later they wrote to me saying that the order would take even longer, 2 to 3 weeks, and that if I did not agree I should cancel the order. Since I did not cancel the order they sent me another message saying they could not ship to my postal code, that they would cancel the order, and I sent them the screenshots, to which they replied that I should cancel the order, so I cancelled it and what was my surprise when I saw the deposit in my account, for the phone I paid 234,96 € and the refund in my account was 219,61 € and my question is: where are the missing 15,35 €? When they didn't even send me the phone and the listing says free shipping. I feel outraged by eBay for allowing this on its platform. As a user, because of things like this I wouldn't recommend it and I don't think I will use it again, and to the gentlemen at eBay: I have screenshots of the conversations and bank statements at your disposal, though I don't think you'll even bother to ask me for them. I'll leave it there and let you draw your own conclusions. Regards and thank you.

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Careful!!!! | Buy on eBay | eBay Spain