eBay customer guarantee—a matter of faith | Buy on eBay

xinru515 · 2025-04-09T14:42:51.089000Z

"The eBay Money Back Guarantee covers most transactions made on eBay. In other words, buyers can get their money back if an item doesn't arrive, if it's damaged, or if it doesn't match the listing. "The key to that definition is in "buyers can get their money back". A right is recognized, but no duty of compliance on the part of sellers. I'm sharing my case, and I hope and wish it can serve as a warning to potential buyers. I bought a new item, and received a very different one, fit for scrap. Right then I contacted the seller via eBay messaging. Their response was encouraging: "Don't worry, we'll send you the correct one." I didn't hear anything else from the seller, and in the end I had to escalate the case to eBay customer service. Their response leads me to the initial conclusion. After a week had passed, eBay indicated the approval of my return request. "You have the right to return the item and receive a full refund." They assumed the seller was going to respond, something that even then seemed unlikely, since they hadn't done so in three weeks. All deadlines exhausted, with no response from the seller or from eBay, I try again to get in touch with the latter, a process that wasn't easy either, and finally they tell me what all this eBay Money Back Guarantee thing is about. It all depends exclusively on the seller, both arranging the pickup of the item and the corresponding refund. Since the seller hasn't taken responsibility, eBay does not have any legal means to intervene. Thanks eBay. There was no need for so many buyer protection policies, requests, and waiting periods that kept being automatically extended, to end up at this. In the end it all comes down to being lucky with the purchase, and in the face of any problem, all we have left is faith for it to defend our rights as consumers.

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