Account suspension | Buy on eBay

seiko.mod.watches · 2024-07-09T07:14:30.936000Z

I need help. Some time ago I got a refund request because the package hadn’t arrived (the buyer was absent). Since they sometimes make more than one delivery attempt, I waited, and then I replied telling them that for the moment the package appeared as "at the post office waiting to be collected". Anyway, the next day when it showed as being returned to the sender, my account had already been blocked and they were asking for proof that I had sent the packages. I send all shipments through packlink ebay, and there hasn’t been any case of not received except the ones where the buyer was absent, and in all of them I refunded the money except in this one, because the tracking hadn’t been updated yet. After sorting everything out they asked me for ID, financial information and everything. And now I’ve received an email telling me that I’m suspended indefinitely for fraud, I don’t understand anything, please help me.

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Account suspension | Buy on eBay | eBay Spain