Fake seller address

Question

Hi, I bought a product from a seller who (according to their details) is from Germany. They sent me the product, and I can see from the tracking that the item is coming from Canada. So I’m probably going to have to pay customs fees, which wasn’t expected... Do I really have to take care of the customs payment myself?

cinthia@ebay · Accepted Answer

Hello @damor2860,  Thanks for contacting us, this is an excellent question. If the item you bought listed the seller's location in Germany and that is not the case, this is against our policies and we would like to review the seller's account.  As for your item, if when it is attempted to be delivered, the carrier asks you to pay import charges, please contact us through our Help Pages or on our Social Media channels here:  eBay Facebook Spain eBay Twitter Spain and we w...