Dispute over a shipment that hasn’t arrived | Submission

djjgg · 2024-08-13T06:14:05.485000Z

Hello, very good, I made an order, it was paid on July 31 and shipped on August 1, and it still hasn’t arrived, I opened a dispute and told the seller that I can wait until this Friday and if I don’t receive it then they can either send the product again or issue a refund, otherwise I’ll leave negative feedback, after all, the order doesn’t even come to €4, the seller says they are willing to send another one at no cost but that I close the dispute because otherwise eBay will give me a refund, according to eBay I have until the 17th to sort it out with the seller, and after that day I can ask them for help, the question is, if I close the dispute can I open it again? If, let’s say, the seller says they are sending another one and does so (or doesn’t) and it still doesn’t arrive and I wait another week for example, can I make a claim? Or will too much time have already passed? Any advice or recommendation?

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Dispute over a shipment that hasn’t arrived | Submission | eBay Spain