Ebay won't issue me a refund for a package that arrived wrong | Submission

migue-96 · 2023-11-30T18:07:18.172000Z

Hello:Yesterday I received a package with a religious figurine inside (which I have never bought in my life); it came with the typical paper sellers put in the package, and the order ID does not match any of my purchases. I was supposed to receive yesterday a book I had bought from a store in the United States with eBay International Shipping; I’ve bought many times and have never had any problems. It seems the tracking was for the religious figurine and it already says delivered. I asked the seller and they won’t take responsibility for anything, nor do they want to know anything about it. I asked eBay for a refund and they denied it. Between the book and the shipping it’s about 65 eur., and I’m pretty annoyed about losing the money. It really looks like the delivery person, when changing countries, made a mistake when putting on the labels. I imagine there’s someone out there waiting for their statue with my book in their hands. Any idea what can be done? Can I talk by phone with eBay and explain this to someone? Thank you very much

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Ebay won't issue me a refund for a package that arrived wrong | Submission | eBay Spain