The seller has scammed me and is ignoring me | Submission

Anonymous User · 2024-03-08T09:26:51.594000Z

Hello, I want to report a seller for fraud, for not wanting to return my money. I made the claim 2 days ago and I see that this takes its time…. Now EBAY is reviewing the problem, if I had bought it on Amazon they would have refunded my money and then dealt with it themselves …. I buy a device … a touchscreen radio item, 2+32G Android 12 Carplay Für Fiat 500 2007-2015 Autoradio GPS Navi BT WIFI Kam, paid with PAYPAL. OK, the radio arrives quickly, all good. I take the car to a workshop because I don't have experience installing a radio like this, the technician installs the radio, the radio turns on but the touchscreen system doesn't work. I contact the seller and tell him to do the return but he tells me to try touching the screen with 5 fingers to see if it would reconfigure itself, with the car still at the workshop I tell the technician, he tries it and nothing happens. I contact the seller again, I tell him again to do the return, and he tells me to try something else now, that there is a Reset button and to reset it, to see if it reconfigures, I reply, asking why he hasn't given me all the tests in a single e-mail when I have the car in the workshop and it has been in the workshop for several days but the technician tells me that he has taken the radio apart and put everything back in its little box because he thinks that no matter how much it is reset it is not going to work. Of course, the workshop charges me for installation and removal, because the device is not easy to install, extra costs, I expected the installation cost, but not the removal. I told the seller and he tells me that he is sorry and that he is going to give me some money for the inconvenience, 20€ or something like that it was a joke (which he did not do, of course, I didn't ask for it nor did I want it), I tell him that now yes, let's do the return and then he suggests I take it to a place to have it fixed, I tell him that I am not going to take it anywhere because fixing it will probably cost more than buying another one. However, being stupid, I go to a place to have it checked and indeed the person who sees the radio, who was a specialist in this type of device, tells me that it doesn't work. I tell the seller and tell him to do the return, finally, we proceed to do the return. I do everything according to the protocol that must be followed on eBay for the return and then he sends me a return ticket, because THE RETURN WAS FREE AND WAS AT THE SELLER'S EXPENSE. When I go to the post office, the ticket doesn't work, the system doesn't recognize it…. I contact the seller, let him know, and ask him for another ticket… and he suggests that I pay for the shipping, that way it would be faster because possibly if he sends me another ticket it will have the same problem… And not to worry, that he will then return the money to me. I, being stupid, trust him and do what he tells me…. the device arrives to him, I tell him and he returns the amount of the device, which is 168.77€…. so far so good…. But the cost of shipping the defective device, which was 42.70€, which I did through the post office agency, HE HAS NOT PAID ME. I sent him several messages with the shipping invoice, he replies saying that he has already made the refund…. X day … but when I see the refund that is reflected that day it is the one for the device, 168.77€ …. and I send him several e-mails, explaining that I still have not received the money from the return.. And what has he done?!! he has closed the transaction as if it had been completed….. without paying me my money … which may be little but it is my money and that supposedly he should have paid… and he wanted to give me some money as compensation … ha!!!!! I gave him negative feedback and attached the invoices in the feedback…. Then I went immediately to report it, but by closing the transaction, there is no way to file a claim against the seller, let me explain, they don't make it accessible, you have to keep going from tab to tab until you find the right area….. Finally I was able to file the claim and since it was 2 days ago I am going to wait a reasonable amount of time but I repeat that is why Amazon eats all these people up… because of customer service and there you can really be calm knowing that they are not going to scam you …. they solve it quickly and immediately…. and if on eBay they don't make the seller pay me my money…. I am going to find it very bad, because what I am really realizing is that eBay protects the sellers, the criminals. I am in the case that they don't give me the solution I expect and if that is the case I am canceling my account and I will report the seller and eBay to consumer protection and I will be giving bad publicity to as many people as I can so that they don't buy on eBay… I sincerely hope it doesn't come to this, so I have to wait and see what happens. Then I will tell you what the solution was….

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The seller has scammed me and is ignoring me | Submission | eBay Spain