Standard mail shipments on EBAY
I’ve just had another disappointment about what it means to sell on Ebay these days.
A buyer who had already bought stamps from me before bought another lot from me, I charged him ordinary mail like last time, he opened a claim saying he hadn’t received it, and here comes the usual thing: Ebay only gives you the option of providing a tracking number, what tracking number if the buyer has only paid for ordinary shipping.
In the end Ebay sides with this buyer and makes the refund.
If this is the way to protect the seller, what Ebay should do is remove the option of sending by ordinary mail in its listing system, and make it always certified, but of course, that doesn’t suit them because they would lose a lot of sales of all kinds, especially lower-value ones.
They prefer to leave sellers defenseless against scammers, because now how am I supposed to know whether this person actually received the shipment? I can doubt it, just as it is doubted that I sent it.
The answer is very simple: on Ebay the scammer always wins, the seller is always doomed, it’s as pathetic as that, which is why every day I feel more disgusted about posting listings on Ebay, which right now is a paradise for scammers.
And remember the abuse of the fees, which include shipping costs and count them as the total sale amount, another way of making more money of course at the seller’s expense, that THING that matters very little to them and that they do not protect at all.
This is Ebay, as pathetic as that and getting worse every day.........
dobermann32
·2 years agoHi, the same thing just happened to me with an item sent on August 1st!, and they just opened a return for item not received.
As you rightly say, this sounds like "lack of protection" for the seller.
Luckily I was able to take a photo of the package at the post office, we'll see if this is valid for EBay (which it probably won't be enough for them)
marduma
OP2 years agoHello
Unfortunately it won’t do you any good. In my case I always send buyers a message with a photo of the envelope, but since you have no tracking for the shipment, because obviously it isn’t registered mail, you can’t prove anything, so Correos may have lost it, and the buyer may also say it never arrived even if it did; the end result is the same, they deduct it from you and you’re left without the money and without the item you sent.
That’s why every day I hate selling on Ebay more and more. If that’s their buyer protection policy, it’s a seller unprotection policy. To be fair, Ebay should remove ordinary mail shipping from its listings.
Regards
Regards
albertgonzale_19
·2 years agoIt makes sense, eBay is supposed to be a company where buyer scams are heavily cracked down on, so any opinion to the contrary is removed.
roman-style
·2 years agoA user in the mentors subforum has asked for advice about the guarantees that eBay offers, in case the package arrives but once opened there is something else inside or maybe it is empty…..
They ask if in these cases eBay gives them their money back, since they want to buy a gold necklace.
This was Álvaro's response:
eBay's Customer Guarantee will cover you if your item arrives defective or damaged, or different from what was stated in the listing; if that is the case, you can open a return request, based on our eBay Customer Guarantee
If you received an empty package, make sure the reason for the return is "item different from listing description" 'Empty package' and you can ask us for help if, after 3 business days since you opened the case, the seller has not given you a response. Simply make sure that no more than 30 days have passed since you received the item, since that is the time period covered by our eBay Customer Guarantee; if it is outside this deadline, it is likely that you will not be able to open the case and in that case we would recommend contacting the seller to sort it out with them directly.
Based on this response is all my conviction not to sell any more expensive items on this page, but only to remain as a buyer user.
I think my reasons are more than evident.
roman-style
·2 years agoAnother seller of an expensive item, who has got their fingers burned with ebay.
https://tinyurl.com/yv9vrhm5
albertgonzale_19
·2 years agoItaly again, it's pretty common among scammers.
roman-style
·2 years agoUndoubtedly it’s just a coincidence that the person who has asked for guarantees about the purchase of a gold necklace is also registered in Italy.
This absolutely does not mean that he is a scammer, he is only asking simply for his peace of mind.
http://tiny.cc/0ep5zz
P.S. I too have been scammed by a user registered in Italy.
albertgonzale_19
·2 years agoThey have recommended that you can open a ticket with ""item different from the listing description" 'Empty package' "
Clear as day.
roman-style
·2 years agoHere Cinthia, try giving a hand to the umpteenth scammed seller, I think it will be completely useless, scammers know very well how to read between the lines the guarantees that ebay provides.
http://tiny.cc/ehe6zz
roman-style
·2 years agoIn the subforum of Mentor Help a post from a scammed seller that I had linked in this thread has disappeared.
How strange!🤔
marduma
OP2 years agoeBay's buyer protection policy is a policy of helplessness for the seller; the only way is to eliminate the possibility of putting ordinary mail shipping in the listings, only certified mail, that way both the buyer and the seller are equally protected, but eBay isn't interested in that, because it would lose many sales and therefore many commissions, especially on lower-priced shipments, so this platform is a paradise for shameless buyers, and sellers are completely unprotected in this situation.
And eBay is the accomplice and collaborator in making this happen.....
I no longer post new listings, I'm leaving the few I have; in the end the day will come when I won't have any listings on eBay, and when I'll sell on other platforms that do protect the seller, which I'm already doing to a large extent.
albertgonzale_19
·2 years agoIt is obvious that if the buyer chooses standard shipping, they should lose the possibility of claiming that the shipment never arrived.
Otherwise, how does eBay justify refunding the buyer if they chose for the arrival of their shipment not to be verifiable?
It is absurdity taken to the extreme.
marduma
OP2 years agoHello
That is the buyer protection policy, at the expense of creating a policy that leaves the seller defenseless, even if you get paid by ordinary mail; when the seller makes a claim, Ebay only asks for a tracking number, which obviously doesn’t exist, hence the injustice, no matter what feedback history you and the buyer have, this is a paradise for shameless people, Ebay forgets that it lives off the commissions it charges SELLERS, and that without sellers it would not bring in anything.
I have put freezing new listings on Ebay, and when I get tired I’ll remove the few I still have and I’ll go with other platforms, like Todocolección, or even wallapop, which treat the seller much better.
And on top of that the abuse of the commissions that Ebay charges, including shipping costs, that is another issue among the many absurd things there are on this platform...
Regards
roman-style
·2 years agoI wouldn't change anything at all, the seller always ends up losing.
I stopped selling after I sent a high-value item by registered mail.
The scammer, after having received the item, requested a refund because it wasn't to his liking.
Ebay gave me three days to accept the refund, which I obviously accepted.
The scammer, again by registered mail, sent me back something I hadn't sent him, SWAP.
Moral of the story:
The scammer got the refund and the item for free, with help from ebay.
Because of the scam, I lost the item the money, plus the shipping cost of the gift ebay gave the scammer.
Clearly ebay lost a seller and gained a scammer hobbyist.
Regards.
albertgonzale_19
·2 years agoeBay “solves” that by saying in its terms and conditions that sellers have to take their “losses” into account when pricing what they sell.
It’s enough to make you laugh.
roman-style
·2 years agoThen eBay should also keep in mind that with this policy it is bound to lose many sellers and should get ready to shut up shop.
Whoever sets eBay's policy should first go through a master's as a seller.
albertgonzale_19
·2 years agoIn fact, here in Spain it already got closed; now, in order not to close the Mentors channel, eBay employees have to respond, something they never did.
nebulosavintage
·2 years agoDo the same and pay them back in kind. That way they'll learn to be honest. Buy with standard shipping and say you haven't received them. He who steals from a thief has 100 years of forgiveness. It's that clear and simple.
redoxoniano
·2 years agoAnd that’s even though you still haven’t had a bot block your account and keep your money indefinitely.
roman-style
·2 years agoAs if that weren’t enough, with the shady bot, now eBay has come up with something else to make this site safer.
Click the link below.
The ghost buyer