IOSS management for shipments from the USA to Spain | Submission

javidt · 2025-10-21T19:16:54.286000Z

Hi, I’m hoping someone can clear up the situation for me. This year I’ve made quite a few purchases from sellers in the USA and I haven’t had any issues with VAT handling. I paid the VAT at the time of purchase on eBay and the package arrived at my home with no additional charges.The shipment seems to have been handled with ePostGlobal. The problem is that last month the shipment was made using DHL, also through eBay’s shipping hub like all the purchases I’ve made this year. What happened? eBay or DHL, I don’t know whose responsibility it is, did not correctly complete the export declaration (CN22) and I had to pay the VAT twice (eBay still hasn’t refunded the charge), plus I had to provide additional documentation and pay for the handling. With all this, the questions I have are:Has the courier company for international shipments changed?What caused the error in the export declaration?Is there any way to know in advance which courier company will handle the shipment?Honestly, the cost of VAT can be very high and it’s not pleasant at all to have to pay it twice because of poor handling. I’d like to have more information before making another purchase on eBay. Thanks,

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IOSS management for shipments from the USA to Spain | Submission | eBay Spain