Terrible troubleshooting service and customer support
Honestly, my shopping experience is being a nightmare of torture, I turn to "Customer Service" which is more like "NON-customer service" and they send me in circles with my complaints and never solve anything for me or at least give me a clue to try to solve it, lousy service is what eBay has been characterized by lately, I hope they can get in touch with me regarding the 3 complaints I already made......
3 comments
manolomotor
·2 years agoI file a claim and I only get automatic replies that send me to supposed manuals that always give an error. Time passes and Ebay cancels my claim.
redoxoniano
·2 years agoHere people who knew about the topics used to reply, some were even made Mentors, but they disappeared several years ago already; eBay even eliminated the team it had in Spain, and now there are only employees left who respond in the Mentors forum, so it doesn't go unanswered.
Keep in mind that all that work was voluntary, of course, and they got tired of doing it.
patagoniaok
·2 years agoI sell too, and I agree with your opinion. They don’t solve my problem. A hundred thousand emails because nobody answers the chat.
Different people reply every time; and they don’t solve anything.
Very bad customer service. In my case, I lose time and sales.