Package lost by Correos Express Packlink | Submission

kikotecnico38 · 2023-07-04T20:39:45.983000Z

Hi, Correos Express has lost a package that I was supposed to deliver to a customer, so of course I had to refund the amount, now Packlink tells me after 3 weeks that the case is in the hands of the insurance and that in about 30 days they’ll tell me something, is this normal? what is seller protection for? Everything was done through eBay’s shipping manager (which is Packlink) eBay doesn’t want to know anything about it, has anything similar happened to you?

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Package lost by Correos Express Packlink | Submission | eBay Spain