Game Boy request
Hello, hi, I placed an order on January 8th, it should have arrived on the 24th and it's still in Shanghai. The seller contacted me on WhatsApp and told me it should arrive, I've already been waiting more than 1 month for the package. It's the order ending in 647
4 comments
marco@ebay
Hello, @eltiolavaraak3. Thanks for your message.
If you do not receive your order, you can open an item not received case as long as no more than 30 days have passed since the estimated delivery date, thanks to our eBay Customer Guarantee.
If your order is within the 30-day window (which it should still be, since I understand it showed January 24 as the estimated delivery date), you would still have time to open the case without problems. Just keep in mind that once the case is opened, the seller will have 3 business days to resolve the problem. If within those 3 business days the seller does not offer you some kind of replacement or refund or an option that satisfies you, you can ask us for help so we can try to find a solution for you
I recommend opening the case as soon as you can to avoid missing the 30-day deadline to open the case. If your order falls outside the 30-day protection period, since we won't be able to intervene or open a case from eBay outside the 30-day period, we suggest contacting the seller. Normally, they should be aware of the shipment and may also be able to offer you a solution or an alternative to this issue.
Regards,
Marco.
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eltiolavaraak3
OP3 years agoThe problem is that I opened an issue and the page got stuck and then it closed on me, so I can't open it again, so I don't know what to do
damned_hellbilly
·3 years agoIf you opened a case, even if it freezes and you can’t reopen it, it means there’s a record of it.
In the search, look for your item (it disappears from the general wall) and it should say "item with open case" or something like that; click it and the current status of the transaction will appear.
I assume you paid with PayPal. If so, open a case in PayPal too with the eBay transaction number (or in the PayPal payment details, resolve a problem); in this case, the eBay one is canceled and PayPal takes direct control. They usually side with the buyer by default
eltiolavaraak3
OP3 years agoThe worst part of all isn’t even that, it’s that on top of that he tries to scam with the tracking number he’s modified
And I’ve opened a dispute on the order and look what he does, basically he changes the tracking number to win the dispute, I think it’s unbelievable