I understand that this might be counterintuitive, but don't reject the order once it arrives, as this causes you to lose the buyer protection we offer based on our eBay Customer Guarantee. If you reject the order, we won't be able to help you much further for the reasons mentioned above.
If your order simply didn't arrive, you can open an item not received case here, and once it's open, the seller should offer a refund. If the seller doesn't do this, you can ask us for help here once 3 business days have passed since you opened the case, so we can escalate your case and help resolve it so you receive your refund.
marco@ebay
Hello @rolconf0, thanks for your inquiry.
I understand that this might be counterintuitive, but don't reject the order once it arrives, as this causes you to lose the buyer protection we offer based on our eBay Customer Guarantee. If you reject the order, we won't be able to help you much further for the reasons mentioned above.
If your order simply didn't arrive, you can open an item not received case here, and once it's open, the seller should offer a refund. If the seller doesn't do this, you can ask us for help here once 3 business days have passed since you opened the case, so we can escalate your case and help resolve it so you receive your refund.
Best regards,
Marco
crisch-652
·4 months agoIf the order says delayed and it was supposed to arrive yesterday and the eBay page to contact the seller doesn't work, what do I do?