If you sell products to customers in the EU, you may need to update your information about repairs and buyer communications to comply with the EU's new right to repair rules. From July 31, 2026, when a buyer contacts you about a defective item and asks for a solution, you must offer them a repair or replacement option. If they choose a repair, the warranty period is extended by 12 months. This applies to all general goods. What you need to do For general goods: If you are a professional seller and offer products to EU buyers and a buyer invokes their legal rights during the warranty period, you have the following responsibilities: ● If an item is shown to be defective or different from its description, you must offer the buyer the choice of repair or replacement. ● If the buyer chooses a repair, the item's warranty period is extended by another 12 months. You must also inform the buyer of this extension before carrying out a repair. We recommend that you review and update your warranty-related processes and any published policies to reflect this. Purchases made before July 31, 2026 are not subject to these requirements. Additional requirements for certain products are listed in Annex II: For certain products in the categories listed in Annex II of the Directive, including washing machines, washer-dryers, refrigerators, dishwashers, televisions, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers, and data storage products, as well as products that include batteries for light electric vehicles (such as electric bikes, electric scooters, and similar devices), additional requirements may apply. These requirements apply if you are the manufacturer established in the EU. If the manufacturer is not based in the EU, someone in the EU must take on the repair obligation. This will be the manufacturer's authorized representative in the EU or, if there is none, the importer or, if there is none, the distributor. For goods included in Annex II ● Check the EU ecodesign rules for your products to find out which spare parts, repair information, and services you must offer, and how long they must remain available. ● Offer repair services for as long as your repair obligation lasts. ● On eBay, publish repair information, including details about coverage, repair options, and typical repair prices. You can provide this information in the seller notes, item description field, or order confirmation email. Even if the Annex II repair obligations don't apply to you, you may still want to help your buyers by telling them who to contact to request a repair. Thanks for selling on eBay.
