Item received and the customer says no
Hi there,
last month a customer from the United States opened a case saying he had not received the product he bought from me. Indeed, with the tracking number from the postal service it did not show as delivered, and after the complaint the customer was refunded the money. After my corresponding complaints to the postal service, they were able to confirm that it was delivered on time and within the deadline, giving me as proof the response from US POSTAL, signed by the customer.
Does anyone know if there is any way to claim this? Since the guy in question no longer პასუხs to any of my messages.
1 comment
marco@ebay
Hello, @10belfast. Thanks for your message.
If it has been less than 30 days since the case was closed, you can appeal it with evidence confirming that the item has been delivered to the address provided by the buyer without delays. To do so you can contact us and we can look into it.
Regards,
Marco.
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