Triple charge
Hello, last week I sold an item and when it was time to buy the shipping label I was charged the same amount 3 times.
I need help please, who should I claim this to and how?
10 comments
Hello, last week I sold an item and when it was time to buy the shipping label I was charged the same amount 3 times.
I need help please, who should I claim this to and how?
redoxoniano
·2 years agoIt's the fault of the Mentors who resigned years ago and everything has been left in the hands of the guys from Ireland, who do what they can.
roman-style
·2 years agoI think that, if ebay charges THREE times for the labels, THREE times for the items, it could also spend a bit more on hiring staff, without expecting someone to work for them for free, seeing as for ebay the word FREE does NOT exist in its dictionary.
Okay, THREE is a positive integer that is equal to the sum of its proper positive divisors. In other words, a perfect number is one that is its own friend……..
But everything has a limit.
cinthia@ebay
Hello @uncre_40,
Thank you for your message. I understand that you have been charged for a label 3 times and most likely 3 different labels have been issued, so you will need to cancel the ones you have not used.
It is possible to cancel a label if you have not used it. You can only cancel a shipment that you have already paid for and receive a refund if you have not handed the items over to the carrier and you meet the terms and conditions set out in Packlink's order cancellation rules.
To request a refund for the cancelled label, you will have 15 days. Find out more in the article about how to cancel a label.
I hope this information is helpful and send you my regards.
Cinthia
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roman-style
·2 years agoHello Cinthia,
I see that you have replied to the SELLER uncre_40, who opened the thread on 07-09-2023, for whom eBay has multiplied the shipping label cost by three.
I think the 15 days of time they had to request the refund have already passed.
Now it is the BUYER jehoverd who is left, who has asked for help in this same thread, for whom the item cost has been multiplied by three.
What could the response be?
Best regards.
cinthia@ebay
Hello @roman-style,
Thank you for your message and for drawing my attention to this thread. It is a pleasure to greet you and I send you a greeting.
Cinthia
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This space is for comments and help from "User to User", in this channel, we will not be able to provide you with complete Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
roman-style
·2 years agoHello Cinthia,
it is also a pleasure for me to greet you, I completely understand that your task is not at all easy, I don’t envy you at all either, I wouldn’t want to be in your place for anything, even though you are paid.
Once, for a long period of time I helped many users solve their problems, but now I’m not allowed to, because I am very critical of eBay, which is forbidden.
A user can be a mentor only if they do it with a positive spirit and above all for free, when sometimes criticism can be constructive, but it seems that eBay isn’t interested in that.... to be a mentor, the job has to be done for free, above all, with the utmost respect.
Kind regards.
roman-style
·2 years agoHello Cinthia,
I learned today that last night, on the 23rd, Jamie Iannone sent a letter to you employees.
It seems that ebay is preparing for another 9% cut in the workforce, around 1,000 employees.
I sincerely hope that you will not be affected by this new measure; after the massive exodus of the mentors, only you, Álvaro and Marco are left to answer users.
Because I really don't understand ebay's policy; it is increasingly looking like a Samurai farewell.
Below is the letter, it seems written by someone who is living on Mars.
http://tinyurl.com/4j6m46bk
Regards.
jehoverd
·2 years agoYesterday, Friday, January 19, 2024, I bought an item for a value of 70 dollars, eBay charged my account 3 times for the item, there are 3 charges for the same amount appearing in my bank account, now no one is responding to me, I try to get them to call me and I get an error in the phone number, it won't let me change the location, only Spain appears, who is going to respond to me for the triple charge?
cinthia@ebay
Hello @jehoverd,
Thank you for your message. I'm sorry to hear that you are going through this situation, I would like you to check whether you have the eBay confirmation for the 3 transactions that were charged or only for one. I ask because it is possible that it is a pre-authorization charge from your bank.
If you review your eBay account and can only see one order with all the items and the order number matches the charge on your bank statement, this is the order that will be processed and the one we have received in eBay.
If later you see other transactions where the price of the items is charged individually, and you cannot match the order number in your eBay account, these charges are pre-authorization charges from your banking institution.
Some banks temporarily hold funds when merchants first send the authorization request (when you make the payment on eBay and receive confirmation of your purchase) and, also, the funds are sometimes held when the payment from the first authorization request is processed later.
We suggest contacting your bank/financial institution so they can give you an estimated date for when those pre-authorizations will be cleared from your account, but we are sure that by then, the pre-authorization charge will be removed from your bank statement.
Best regards,
Cinthia
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This space is for "User to User" comments and help; in this channel, we won't be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
roman-style
·2 years agoHello,
Until last month, "August," ebay charged the cost of the shipping label only when the item reached the buyer.
Now, since the beginning of September, it charges instantly when you print it, and apparently tripled.
Nothing to say, whenever it uses artificial intelligence ebay is making a ton of money.
As always, ebay never proves us wrong.
What beautiful times when it did not use artificial intelligence, I was a seller and the only expense was the printer ink and the sheet of paper, now you also have to add the cost/blackmail of "artificial intelligence".
P.S. Maybe someone in charge at ebay will reply to you, but I highly doubt it.
Best regards.