The product does not appear in the history | Payment

jerogarcia33 · 2023-01-28T23:10:20.829000Z

Good evening.On January 11 I purchased a product, I have the bank statement, and I also have the emails saying that the purchase has been completed and that it arrives at the address on day X. Days later I contact the seller and he says he has no order from this account, I go into eBay and I don't have any recent orders. I send the seller all the screenshots showing that I paid for the product and even so he wants to wash his hands of it. How do I solve this?

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The product does not appear in the history | Payment | eBay Spain