I completed and paid for it on December 12
I placed and paid for an order on December 12 that was supposed to arrive today, and the seller isn't responding and there has been no tracking since that date. What can I do?
1 comment
I placed and paid for an order on December 12 that was supposed to arrive today, and the seller isn't responding and there has been no tracking since that date. What can I do?
marco@ebay
Hello, @pool-2923. Thanks for your message.
Since it is not eBay who sells or ships the product, we do not have that information. For information about your order such as the tracking number or the location/status of the shipment, we recommend keep trying to contact the seller, since they, as the ones who sell and ship the order, are the ones who could give you more accurate information.
If you do not receive the order on time, you can open an item not received case once the estimated delivery date has passed, otherwise you will not be able to open the case until the estimated delivery date has passed. Please keep in mind that once the case is opened, the seller will have 3 business days to resolve the problem. If within those 3 business days the seller does not offer you some type of replacement or refund or an option satisfactory to you, you can ask us for help so that we can intervene in the case and try to find a solution for you.
Please note that if more than 30 days have passed since the estimated delivery date, you will not be able to open the case, as the transaction would be outside the protection period offered by our eBay Money Back Guarantee. In that case, you will need to contact the seller and try to work something out with them directly. To confirm your estimated delivery date, log in to the eBay account you used to place the order and go to your purchase history and click on the transaction in question; your estimated delivery date will be reflected there.
Best regards,
Marco.
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we will not be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or at the bottom of each page, you can see the link to contact our customer service channels.