Abuse by the seller. Strategy and tricks for handling a claim... | Security

retrotape · 2022-02-01T01:44:00.541000Z

*To clarify, I’ve been on Ebay since the iBazar days, I’ve bought and sold a huge number of items, and in my family business we’ve been facing the public for more than one hundred and forty years. Watch out for seller todopantallas2016’s dirty tricks. The first and most important thing: the screen I bought from him as ORIGINAL was a cheap Chinese knockoff. I let him know I was not happy, and after many days ignoring my messages, he ended up making a PAYMENT via Paypal. Not a refund or a return, but a PAYMENT as a buyer. Paypal held back a percentage from me, as is only natural, and I did not get my money back in full. Ebay took no action against this man’s sale of pirated items, despite my warning. I left negative feedback, but the feedback disappeared. Magic tricks within reach of users with lots of transactions, because Ebay likes to look good. Now comes the serious part: The claim closes automatically, but he opens a dispute on Paypal claiming that he has not received the item (he has turned the tables, now he is the buyer, and he paid me as if he had purchased a product / service). He still does not reply to my messages on Ebay or Paypal. I write to him on whatsapp and he keeps ignoring me. I open a dispute on Paypal. I call him on the phone and politely explain that my intention is to sort this out quickly and amicably. I ask him whether I should send it back ordinary or certified, and who pays for that shipping. He tells me to send it ordinary. (He always makes sure to give this information verbally, without leaving a record in writing). He asks me to send it to a different address from the one listed on Paypal. I send him a photo of the package, and another of the Post Office receipt. Six days later, he replies to me verbatim: "How is the screen supposed to work if you ripped off the flex" and attaches a photo of a screen that who knows what it is. At that very moment, I call him to explain that he’s confusing me. I have not opened the package or touched anything. As soon as I saw it was not original, I started the return process. He tells me OK, to close my dispute and he will close his. Naively, I go ahead and close all my disputes. In the days that follow, I beg him several times to keep his word and close his dispute. To my surprise, he escalates the dispute to a CLAIM. He still does not answer my whatsapp messages. I call again and when I politely explain who I am, he hangs up on me. On Ebay and Paypal I have no right to anything because I closed both claims. Since I sent it by ordinary mail, Paypal tells me I’m fighting a losing battle. Even so, after giving me the reason and acknowledging that I have been a victim of abusive practices by this individual, they have treated me wonderfully on the phone and are going to try to get my money back. However, they have told me to forget about the claim because I’m going to lose it. The money I’m going to receive (after more than two months of litigation) is from Paypal, not from the seller who has used so many tricks. Summary: do not close disputes until everything is completely clear. Do not send returns by ordinary mail. Do not trust someone who sells pirated items. His behavior has been inhumane and I just want to forget what happened, because I haven’t even been able to sleep properly. Thanks for putting up with such a soap opera. I try to be an exemplary seller and at times I’ve had to give in to satisfy the customer, which has more than once brought me a loyal customer who has bought very valuable items from me by earning their trust. This, however, has been a bitter pill to swallow over an item worth less than twenty euros. What one has to put up with, good heavens.

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Abuse by the seller. Strategy and tricks for handling a claim... | Security | eBay Spain