I need help
hi, hello, I don't know how to contact eBay support, I'm posting my problem, my account has been stolen from me, this morning I got an email saying to update my details, now my email is not linked to my account and when I log in with my username and password it asks me to verify on an email that isn't mine and on a number that isn't mine either, I saw that I had "listed" something for sale, from my phone I can still log in but it doesn't let me do much, I need some email or something to contact support please
2 comments
marco@ebay
Hello, @victoricruzgonzale_0. Thanks for your message.
I'm very sorry to hear about this, but if you get in touch with us, we'll be able to look into it and help you resolve it. Since you probably don't have access to your account, enter your details here, and an agent will contact you as soon as possible to help you.
Best regards,
Marco.
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won't be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
Anonymous User
·2 years agoHi, I'm having a similar problem. I received a communication from ebay saying they would withhold my payments, which I didn't understand, after they had changed my password because someone had been using my account and when I go to log in to my account, which of course I can't because I have to reset the password, it asks me to enter my phone number to verify my identity, but that phone is my old number that I no longer have access to. When I try to contact you as a last resort, the option to "Request a call back" appears as "not available" so I'm stuck in a loop, unable to access my account or ask you for help. What do I do???