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EU right to repair directive: what professional sellers need to know
Summary: A participant provides information about the new EU rules related to the right to repair, effective as of July 31, 2026. Sellers targeting EU customers must offer repair or replacement options for defective products. If a repair is chosen, the warranty is extended by an additional 12 months. Additional requirements are mentioned for certain products listed in Annex II, and it is suggested that warranty policies be updated to comply with these regulations. This includes providing details about repairs and service availability, especially for specific products such as washing machines and smartphones.
If you sell products to EU customers, you may need to update the information about repairs and communications with the buyer to comply with the EU’s new right to repair rules.
From July 31, 2026, when a buyer contacts you about a defective item and asks for a solution, you must offer them a repair or replacement option. If they choose a repair, the warranty period is extended by 12 months. This applies to all general goods.
What you need to do
For general goods:
If you are a professional seller and offer products to EU buyers and a buyer invokes their legal rights during the warranty period, you have the following responsibilities:
● If an item is reported as defective or not as described, you must offer the buyer the choice between repair or replacement.
● If the buyer chooses a repair, the item’s warranty period is extended by an additional 12 months. You must also inform the buyer of this extension before carrying out a repair.
We recommend that you review and update your warranty-related processes and all published policies to reflect this change.
Purchases made before July 31, 2026 are not subject to these requirements.
Additional requirements for certain products are listed in Annex II:
For certain products in the categories listed in Annex II of the Directive, including washing machines, washer-dryers, refrigerators, dishwashers, TVs, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage products, as well as products that include batteries for light electric vehicles (such as e-bikes, electric scooters, and similar devices), additional requirements may apply.
These requirements apply if you are the manufacturer established in the EU. If the manufacturer is not based in the EU, someone in the EU must take on the repair obligation. That will be the manufacturer’s authorized representative in the EU or, if there is none, the importer or, if there is none, the distributor.
For goods included in Annex II
● Check the EU ecodesign rules for your products to find out which spare parts, repair information, and services you must offer, and how long they must remain available.
● Offer repair services for as long as your repair obligation lasts.
● On eBay, provide information about repairs, including details about coverage, repair options, and typical repair prices. You can provide this information in seller notes, the item description field, or the order confirmation email.
Even if the Annex II repair obligations do not apply to you, you may still want to help your buyers by telling them who they should contact to request a repair.
Thank you for selling on eBay.
