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The online dispute resolution platform will be suspended soon
Dear sellers:
As you may know, the European Commission provides consumers with an online dispute resolution platform (“ODR platform”) that can be used to resolve out-of-court disputes.
This online dispute resolution platform will soon be suspended. As a result, sellers will no longer be required to include links to the platform.
Here you can find the details of the new regulation that repeals the existing online dispute resolution regulation.
What will happen?
As of March 20, 2025, it will no longer be possible to submit complaints on the online dispute resolution platform.
By July 20, 2025 at the latest, all information related to cases on the ODR platform, including personal data, will be deleted, and the ODR platform itself will be suspended.
I am a consumer, what do I need to do?
You do not need to do anything. You just need to know that this out-of-court dispute resolution tool will no longer be available. For information about using eBay services, you can refer to the Terms of Use for handling complaints and, more generally, for dispute resolution.
I am a seller, what do I need to do?
As of July 20, 2025, listings must not contain information, links, or references to the ODR Platform. Since you will no longer be required to link to and inform about the ODR platform, you must remove the corresponding links and information in advance. You can also inform buyers that they will not be able to use the ODR platform to submit complaints after March 20, 2025.
Please note that this list is not exhaustive and is provided for reference only. If in doubt, seek independent legal advice.
Thank you for being part of the eBay community.
