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Intermittent technical issues and seller protection.
Summary: es_news_team raises the issue of intermittent technical problems and seller protection, although no specific details or responses are provided in the thread.
We are aware that some customers have been experiencing intermittent technical issues since Sunday in some parts of the eBay platform. We appreciate your patience while we work to resolve it.
eBay will protect your seller performance, including the removal of:
- Negative or neutral feedback related to the intermittent technical issues
- Defects resulting from affected orders (cancellations and claims closed without seller resolution)
We will also protect your valid tracking upload rate metrics and your on-time shipping metrics so they are not affected.
If an auction ended after April 26 at 21:01 h (CEST) and you believe it was affected, you have the option to cancel the order. We will protect your seller performance and refund the associated selling and advertising fees.
We know how important a reliable marketplace is and we appreciate your patience while we work to fix this issue. We will continue posting future updates here.
